LQA Program and Strategy
Janus Worldwide’s Linguistic Quality Assurance (LQA) Program combines a structured evaluation framework with a trigger-driven strategy to ensure localized content consistently meets industry standards. At its core, the program defines LQA Triggers — specific events or conditions that prompt targeted quality checks for human and AI-generated output. Triggers are configurable and tailored to each client’s risk profile, language pairs, subject areas, and operational cadence.
Typical triggers include vendor onboarding and tier-based reviews, new language pairs, introductions of new subject areas or product lines, and project or product-level milestones. For machine translation and AI workflows, triggers cover new MT engines, engine retraining, suspected performance degradation, new AI models, model tuning, and the rollout of AI-assisted processes. Regularly scheduled checks and ad hoc reviews are both supported to balance proactive oversight with responsive remediation.
The LQA Strategy translates triggers into repeatable workflows: define scope, select representative samples, apply metrics-based scoring, categorize errors, and deliver actionable reports. This approach produces measurable, comparable results that inform supplier management, and enable engine tuning and continuous improvement initiatives. By integrating LQA into broader quality management systems, organizations gain visibility into linguistic trends and can prioritize corrective actions where they matter most.
Janus’s program emphasizes scalability and flexibility. Clients can adjust trigger sets to align with their compliance requirements. The turnkey service covers end-to-end execution, from trigger configuration and evaluator assignment to consolidated reporting and trend analysis, ensuring consistent governance across global operations.
Adopting a trigger-based LQA Strategy reduces risk, improves vendor accountability, and accelerates optimization of both human and machine translation resources. It provides confidence that localized content is accurate, compliant, and fit for purpose.
We at Janus Worldwide are ready to assist you in creating and setting up your ready-made LQA Program, defining your LQA triggers, tailoring sampling strategies, and implementing a measurable process that safeguards brand integrity across languages and markets with proven operational excellence.
Stay tuned for the next part about how we actually do it at Janus Worldwide: The LQA Process Workflow.
Head of Linguistic Quality Services Department, Chief Internal Auditor
Ariana Habrova
After graduating from Masaryk University with an MA degree in French literature and philosophy, Ariana began her localization adventure. She also had the opportunity to study at Université VII in Paris as part of an Erasmus Program and gained work experience in Belgium and Italy. Throughout her career, she has held various roles in esteemed L10n companies, including Translator, Lecturer, Proofreader, QA Department Lead, Language Analyst, Language Coordinator, Terminologist, and, for the last couple of years, as the Head of Linguistic Quality Services at Janus Worldwide. Ariana’s unwavering focus on linguistic quality has always been at the forefront of her work. Apart from her linguistic expertise, she is also an ardent nature enthusiast, showing her appreciation for our beautiful planet Earth.
Her motto is: Work smarter, not harder.