Building customer relationships in the changing world
We used to think about working with clients from the perspective of building customer loyalty by increasing internal work efficiency. We discussed ways to automate processes, properly promote services, correctly conduct correspondence, and hold meetings and negotiations. Now all of this seems to have happened in another life, as the coronavirus pandemic and self-isolation regime have instantly changed the picture. We are all in a confined space, communicate only with our nearest and dearest, and don’t have any conferences or even business meetings.